AI-powered guest support
Rentujemy uses an AI hotline to handle incoming guest calls around the clock. When a guest calls the property's phone number, the AI answers immediately â in the guest's language â and resolves common questions without needing human involvement.
Tip: Most guest calls are resolved instantly by the AI: check-in instructions, access codes, WiFi passwords, parking, and nearby recommendations.
What the AI can handle
Check-in instructions
The AI provides step-by-step entry instructions using the door code and access details you've confirmed in your property settings.
Frequently asked questions
WiFi passwords, parking instructions, bin collection days, appliance usage, and local recommendations.
Message responses
Guest messages sent via booking platforms are answered automatically using the property's knowledge base.
When a human takes over
If the AI cannot resolve a guest issue â for example, a safety concern, a complaint, or an emergency â the call is escalated to the Rentujemy on-call team. You are notified of escalations that require your attention.
Note: Escalations are rare. The AI handles over 90% of guest inquiries without human involvement.
Your role
As a property owner, you are not expected to respond to guest calls or messages. Rentujemy manages all guest communication on your behalf. If a guest contacts you directly, you can redirect them to the support hotline.