Owner Help Center
How can we help?
Guides for Rentujemy property owners — from logging in to reading your payout statement.
Getting Started
Your Property
Reading your property calendar
How to interpret reservation blocks, blocked dates, and open availability in your calendar view.
3 min read
How Rentujemy handles guest communication
Our AI handles guest calls and messages 24/7. Here's what that means for you and your property.
4 min read
What happens when a guest issue is escalated
How Rentujemy handles serious guest issues, and when and how you'll be notified.
3 min read
Keeping your property details up to date
How to update access codes, parking instructions, WiFi credentials, and photos through the owner portal.
3 min read
Payouts & Finances
How your monthly payout is calculated
A plain-language explanation of how Rentujemy calculates your earnings each month.
5 min read
Reading your payout statement
How to find and interpret your monthly payout document, line by line.
4 min read
VAT invoices for property owners
When you receive VAT invoices, what they cover, and how to download them.
3 min read
Operations
Support
Can't find what you're looking for?
Contact your property manager directly or email us.
Contact support